PRIVACY POLICY
Effective Date: February 20, 2025
Last Updated: February 20, 2025
Welcome to Maple Urology, a urology clinic located in Vaughan, Ontario. We are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.mapleurology.ca], and interact with our services. This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
Personal Information: Such as your name, email address, phone number, and date of birth.
Health Information: Such as medical history, symptoms, and treatment details (if provided through forms or consultations).
Technical Information: Such as your IP address, browser type, device information, and browsing behavior (collected through cookies and analytics tools).
Payment Information: If you make payments online, we may collect billing details (e.g., credit card information), which are processed securely by third-party payment processors.
2. How We Use Your Information
We use your information for the following purposes:
To provide and manage your urology care and appointments.
To communicate with you about your inquiries, appointments, and test results.
To process payments and insurance claims.
To improve our website, services, and patient experience.
To comply with legal and regulatory requirements.
3. How We Share Your Information
We may share your information in the following circumstances:
With healthcare providers involved in your treatment.
With your insurance provider for billing purposes.
With third-party service providers (e.g., IT support, payment processors) who assist us in operating our website and services. These providers are contractually obligated to protect your information.
When required by law (e.g., court orders, public health reporting).
With your explicit consent for any other purpose.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect technical information. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and improve our services. You can manage or disable cookies through your browser settings, but this may affect your experience on our website.
5. Safeguarding Your Information
We take the security of your information seriously. We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. These measures include:
Secure electronic health records systems.
Encryption of sensitive data.
Regular staff training on privacy practices.
6. Your Rights
You have the following rights regarding your personal and health information:
Access: You may request access to your records.
Correction: You may request corrections to inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw consent for the use or disclosure of your information, except where required by law.
Complaints: If you have concerns about how your information is handled, you may file a complaint with our Privacy Officer or the relevant privacy commissioner.
To exercise these rights, please contact us at contact@mapleurology.ca.
7. Retention of Information
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely destroyed or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:
Maple Urology
955 Major Mackenzie Dr. Suite 212
Vaughan, Ontario, Canada
Phone: 416-777-0404
Email: contact@mapleurology.ca
Acknowledgment
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal and health information as described herein.